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Case Studies

Customer Case Studies

Orangeburg pipe example for Spartanburg pipe collapse

Spartanburg Sewer Pipe Collapse

11/13/2025

A Spartanburg homeowner called us when raw sewage started backing up into their home. Clearing the drain didn't help, so we ran a camera down the line and found the main sewer line had collapsed just 6–8 feet from the house. Underground was a patchwork of 1950s cast iron, old PVC repairs, and a section of Orangeburg pipe that had given way and filled with roots...

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Navien Tankless Water Heater

Navien Tankless Water Heater Installation for Unlimited Hot Water

05/30/2025

The customer wanted to ensure that they could fill it up with hot water as needed, without worrying about running out. We suggested the Navien NPE-240A2 tankless water heater because of its reputation for providing unlimited hot water, energy-efficient performance, and reliable water heating — all powered by natural gas.

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Water Damage and Subfloor Repair

Water Damage and Subfloor Repair

04/04/2025

Recently, we helped a homeowner in Spartanburg, South Carolina, who had been dealing with a slow, unnoticed water leak around their toilet. Over time, this leak caused significant subfloor damage and soft spots that needed immediate attention...

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Moen Flo Smart Water Monitor installed on main line

Preventing Hidden Water Damage With Moen Flo Smart Water Monitoring

01/29/2026

Recently, one of our plumbers discovered two previously unknown water leaks beneath his own home. There were no obvious warning signs—no unusual sounds, no visible water damage, and nothing that would typically raise concern during a normal day. The leaks were only discovered because he happened to look in the right place at the right time.

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Frozen and Burst Pipes

Frozen and Burst Pipes

01/08/2025

One cold winter evening, the weather took a sharp turn, and temperatures dropped overnight to 20°F. The next morning, a homeowner in Spartanburg discovered a major problem: the copper water pipe feeding their hose bib had burst. The frozen pipe cracked overnight...

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